FAQ_Colours Shoji

What time is check-in and check-out?

Check-in is from 3:00 PM, and check-out is until 11:00 AM. If you require early check-in or late check-out, please contact us in advance, and we will do our best to accommodate your request, depending on availability.
Can I change or cancel my reservation?

Changes and cancellations to reservations are possible. However, please note that certain policies apply. Be sure to check the confirmation email you receive after completing your reservation for details.
Cancellations made up to ○ days before the check-in date are free of charge, but a cancellation fee may apply after that.
If you have any questions, please feel free to contact us.
Can I change or cancel my reservation?

Yes, changes and cancellations are possible. However, please note that certain policies apply. For full details, please refer to the confirmation email sent to you after completing your reservation.
Cancellations made up to ○ days before your stay are free of charge. After that, a cancellation fee may apply.
If you have any questions, please don’t hesitate to contact us.
What payment methods are available?

We accept a variety of payment options including credit cards, and online payment services. Please check the booking page for specific details.
Is accommodation available for children or pets?

Children are welcome at our property. Please check our specific policies regarding age restrictions and any additional charges for children.
Pets are also allowed in certain areas. Please confirm with us in advance to ensure availability and to review any pet-related policies or fees.
Is parking available?

Yes, parking is available at our property. Please check with us in advance for availability and any associated fees, as spaces may be limited.
Is Wi-Fi available?

Yes, free Wi-Fi is available throughout the property for all guests. You can easily connect to the network upon arrival.
What is the cancellation fee policy details?

Cancellation fees apply if the reservation is canceled within a certain period before the check-in date. Cancellations made X days or less before the check-in date may incur a cancellation fee. Please refer to the confirmation email sent after your reservation for detailed cancellation policies.
Can special requests be accommodated?

Yes, special requests can be accommodated depending on availability. Please make sure to inform us of your request in advance. While we will do our best to meet your needs, we cannot guarantee that all requests will be fulfilled.